Terms and conditions

Welcome to our online store Eyemazing.gr in which the products of the company with the name "EYEMAZING OPTICAL BOUTIQUE", located at Sfakion 27-29 , Chania, Crete , tel: 2821057488 and e-mail info@eyemazing.gr

The prices of the products you see in the eyemazing.gr, apply solely and exclusively for online purchases from our online store and do not apply for purchases from our physical store!

1. Intellectual property

The display, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before browsing our website. Eyemazing.gr and making your purchases. Your navigation on the Eyemazing.gr as well as making any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of disagreement or reservation for part or all of these terms you can send your e-mail to the following e-mail address info@eyemazing.gr  before you browse or transact, otherwise your acceptance of all terms and conditions is unconditional.

2. Personal data

At Eyemazing.gr we want you to know and have control over what data you share with us and what we do with it. This document (called our Privacy Policy) explains in simple terms but also clearly what data we collect and how we use it. Its purpose is to help you decide what data you want to share with us and how.

Below is a summary of the most important points of the privacy policy, but we recommend that you read the whole document.
 

  • When you are using the Eyemazing.gr - even without purchasing a product - we receive personal data from you, such as your IP address and the type of device you use, without identifying you. In addition, by choosing to create an account on Eyemazing.gr share with us your e-mail address, your mobile phone number, your full name and your address details. We use this information to secure your account and to contact you about issues that concern you.
  • ‎The Eyemazing.gr wants to make your online shopping experience better. We provide you with the ability to store products you are interested in in your account.We use information from the products you search, view and store to show you results that may be of most interest to you and to notify you of opportunities that may be of interest to you.
  • ‎The Eyemazing.gr provides the opportunity for public communication. Product evaluations are public and visible to all users. Eyemazing.gr.
  • Through your account settings you can choose which data you share with us and manage your preferences regarding our communication with you and promotions.
  • "Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (Hellenic Data Protection Authority)."
  • Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (GDPR), is the new regulatory framework of the European Union in the area under consideration. The object of the law is to establish the conditions for the processing of personal data in order to protect the rights and freedoms of natural persons, in particular the right to protection of personal data. The Regulation entered into force on 25 May 2018 and repeals Directive 95/46/EC (General Data Protection Regulation).

For any questions or comments regarding this policy, please feel free to contact us by email at info@eyemazing.gr or on the phone 2821057488

Data you provide us

All the data you provide to us is required by the services we use in order to function.

Account details

You do not need to have an account to use or make a purchase from the Eyemazing.gr. If you choose to create an account we will ask you for the following information:

  • Name
  • Surname
  • Email
  • Landline or mobile phone
  • Address details
  • Login Password

The above data are not publicly displayed. Only your name is displayed when you log in with the password, which only you know. By providing the above information you can easily make your online purchases, without having to fill out the order form every time. You can also monitor the progress of your order as well as the history of all your orders. These data are also used by our store's specialized staff to send the products of your order.

You can also choose if you want to receive updates from offers and news of our store.

Shipping / Billing Information

If you make a purchase through the Eyemazing.gr, we will ask you for the billing and shipping details of the products you will buy. The invoicing details are used to issue the receipt or invoice document and are stored securely by the Eyemazing.gr to which only qualified staff of our store has access.

To enable us to process your order, we share the shipping details with the transport company, where they will deliver your products to you.

If you choose to pay by card, your card details are not stored by Eyemazing.gr, are entered in the payment form of the cooperating bank.


Data we receive

When you use our services or visit our store, we may receive data about you. We use this data in order to provide our services.

Cookies

Cookies are small text files containing pieces of information stored on your computer or device that you send us on each visit. We use cookies to enable us to provide you with personalised content and to measure the performance of the Eyemazing.gr and extract statistics on the use of our services. Most browsers accept cookies automatically, but you can control the behaviour of your browser by adjusting its settings. Please note, however, that cookies are necessary in order for your account to work, although they are not necessary for every use of the site.

Traffic history

All network services have access to certain data sent from your device when you browse the internet. So we also receive data from your browsing on the Internet. Eyemazing.gr and from your interaction with our other services, even if you don't have an account Eyemazing.gr. For example, when you visit a page on the Eyemazing.gr. We call this set of data the Traffic History.

This Traffic History includes information such as your IP address, the type and manufacturer of your device, the type of browser and operating system, the page you are visiting, the page that referred you to us, the search terms you used and your cookies.

We use this data to ensure that our services operate safely and quickly, to improve the content we provide and to evaluate its effectiveness. We may also use this data in combination with data you provide to us to show you personalised content that is likely to be of most interest to you.

 

Information we share with third parties

‎The Eyemazing.gr is made to make your online shopping experience better. In general, we do not share your personal data with third parties. Where we do, we do so either with your consent, because it is necessary to enable us to provide our services, or because we need to comply with applicable laws.


Service providers

In order to offer you our services, we in turn receive services from companies located in the EU and the USA. For example, we use Google Analytics to enable us to better understand how our users use our website. Eyemazing.gr and we use third-party data networks to connect our infrastructure to the internet. We may share your personal data with some of these providers, but in a manner consistent with our Policy and always with the commitment that such data will be used solely in a manner that we indicate. We also share your payment details with payment service providers in order to process payments or to make a transaction dispute.


Compliance with the law

We may store, use or disclose your personal data if we consider it necessary to comply with applicable law or an ongoing legal process, or if it is necessary to protect the life of an individual, and to ensure the integrity of our service against misuse, such as the dissemination of defamatory, inappropriate or unwanted content. We may also do the same to deal with incidents of fraud.

Ownership status

The data you share with us are assets of our company and follow it. However, you may at any time request its deletion or correction by sending an e-mail to info@eyemazing.gr


Non - personalised information

We share non-personal information in the form of statistics or aggregate data about the popularity of products and categories, but we do not share your personal information with them.

Manage your data

ou can check, correct and/or delete your data at any time through your profile settings. You can also request deletion of your account. In addition, you can choose to opt out of the processing of your personal data if you wish.


Accessing and updating your personal information

Εφόσον διαθέτεις λογαριασμό στο Eyemazing.gr , you can at any time access your personal data through your profile and change, correct or delete them if you wish.

Delete

You can request the deletion of your account by sending us an e-mail at info@eyemazing.gr


Exemption from processing

You can use your account settings to exclude your data from certain types of processing. For example, you can opt out of receiving newsletters and turn off certain types of notifications.


Additional information or assistance

Feel free to contact us with any questions or comments regarding our Privacy Policy.
 

Eyemazing.gr and children

‎The Eyemazing.gr is not directed to children and you must be at least 16 years old to use our services.


Changes to our Policy

We will revise this Policy from time to time, but the most recent version will always be available at https://eyemazing.gr/.
If we think a review is important, we will notify you by e-mail using the address you have registered in your account. In any case, by using our services you accept this Policy and are bound by its terms.

3. Limitation of Liability

‎The Eyemazing.gr has made every possible effort to depict with the greatest possible accuracy the products available by showing photos, descriptions. However, this website may contain errors (typographical, numerical) . In this case, it is not responsible and has every right to cancel any order without any cost to its customers.

4. Modification of the terms of this document

‎The Eyemazing.gr reserves the right to modify or renew the terms and conditions of transactions and undertakes to update this document for any changes.

5. Trademarks

The logos Eyemazing.gr is the property of the company:

EYEMAZING OPTICAL BOUTIQUE FIRBAS LAMBROS

6. Shipping Methods Eyemazing.gr

To Eyemazing.gr "comes to your door" all over Greece! 

Our deliveries are made with ACS Courier.

 For orders over 100€, we offer FREE shipping on all products

 For orders under 100€, the charge for shipping is 5€ throughout Greece and in case of cash on delivery the charge is 4€ extra

 The delivery time is after 24 hours from the dispatch of your order. Once you order, we process your order and inform you about the delivery time. 

the exact time of delivery at your place.

 When your order is complete and ready for shipment, we deliver:

 Within 2 - 4 days in Attica and all cities in mainland Greece, if the order is sent by 18:00 of the previous day.

 Within 3-5 days in the rest of Greece.

For Saturday delivery upon customer's request.

 In remote and inaccessible areas the delivery time can take up to 7 days.

 For international orders the cost of shipping is made in consultation with the customer.

‎The Eyemazing.gr has every right to change the selected courier for inaccessible and non-accessible areas , for the best service to its customers.

7. Product availability 

- Available in 5-7 days : The product is out of stock and requires an order from the manufacturer and the usual time is 5-7 working days *

- Readily available : The product is readily available in our warehouses

- On request :The product is out of stock and requires telephone contact with the manufacturer for delivery time 

- Available in 1-3 days : The product is out of stock and requires an order from the manufacturer and the usual time is 1-3 working days *

- Available in 8-12 days : The product is out of stock and requires an order from the manufacturer and the usual time is 8-12 working days *

*Delivery times may change after contacting the manufacturer 

8. Payment methods

At Eyemazing.gr you can pay in any of the following ways:

Cash upon Delivery : You can pay by cash on delivery if you want to pay for your order upon delivery and the service has a charge of 4€.

Deposit to a Bank Account : In order to complete your order through a bank account, you must deposit the full amount at Eyemazing.gr and on the account:

PIRAEUS BANK

IBAN: GR96 0171 3770 0063 7714 0836 671

BENEFICIARY: FIRBAS, LABROS, ANTONIOU, A.S.

If you make the deposit, you must send us the copy of the bank order to the email info@eyemazing.gr

Payment via Piraeus E-Commerce :

Through the service you can make payments with your Credit or Debit card. 

Payments the system accept payments from Visa , Mastercard .

American Express and Diners are NOT accepted payment methods !

 9. Returns Policy

You have the right for a product change if: 

- No stress, we are here to solve everything!

- You can try them and if you like them well if you don't like them here we are to solve all product replacement.

- No changes to the contacts are made.

- Changes are not made to the lenses already fitted according to your order, in the frame you have chosen.

- Returns on eyeglasses with lenses fitted Free of charge you will be charged 20€ for the cost of the lenses. 

- Changes are not made to products that have been specially ordered by the manufacturer at your request.

– Επιστροφές χρημάτων δεν γίνεται σε προιόντα που ειναι σε ειδικές προωθητικές ενεργειες πχ Black Friday – Cyber Monday .

- To make changes, the product must be returned in the condition in which you received it and returned to our store either by you or by

 Courier at your own expense and inform us by phone with which product you want to be replaced.

- Shipping costs for changes are borne by the customer.

- The shipping costs of the original order are not refundable in case of a refund.

- The date of receipt of your order with the return date must not exceed 15 calendar days.

For more information we are at your disposal and you can call us at  2821057488 , Shop opening hours.-

The operation of the store is governed by the use of the current Code of Conduct for E-Commerce, which you can see HERE.

Company Information

EYEMAZING EE “EYEMAZING OPTICAL BOUTIQUE” | ΣΦΑΚΙΩΝ 27-29 , ΧΑΝΙΑ , ΚΡΗΤΗΣ | ΑΦΜ: 802402822 | ΑΡ. Γ.Ε.Μ.Η: 175725058000

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